TICK-4471: Pied Piper — wants 50 free seats

Tom Reilly · AE·updated 21d ago·Open in Intercom

Customer: Pied Piper (prospect, no contract yet)

Asked for 50 free seats on top of a 200-seat purchase. Per Maya's anti-pattern doc: we don't stack discounts AND free seats. Counter-offered: 30% discount or 30 free seats, not both.

They picked the 30% discount. Closed at $240k ARR.