Open skills, shared across companies.

Routes inbound press, journalist, or analyst inquiries through Northwind's centralized comms process. Use when a journalist DMs or emails an employee, when someone wants to comment on industry news, or when an analyst (Forrester, G2, Gartner) reaches out.

derived from Northwind dataset

Computes a customer health score across usage, engagement, renewal signals, and support load, and decides which save-play tier (green/yellow/red) applies. Use during weekly CSM dashboard reviews, before QBRs, or when a CSM needs to triage a churning account.

derived from Northwind dataset

Runs a candidate through Northwind's engineering interview loop with required steps, takes-home rules, scorecards, and the strict 14-day SLA. Use when scheduling a candidate, when a hiring manager needs to know what stage to schedule next, or when a recruiter is debating exceptions to the take-home requirement.

derived from Northwind dataset

Diagnoses payment service incidents and chooses safe mitigations consistent with Northwind's hard rules learned from past post-mortems. Use when payments-svc is degraded, the Stripe webhook queue is backing up, or any on-call situation involving payment processing. Prevents the pod-restart anti-pattern that caused the April 2025 double-charge incident.

derived from Northwind dataset

Determines whether a proposed sales discount is within the AE's authority, and routes exceptions through the correct approval path. Use when an AE drafts a discount, when a customer requests pricing concessions, or when reviewing a deal that exceeds standard discount tiers. Cites comparable approved deals and known anti-patterns.

derived from Northwind dataset

Routes a software purchase request through Northwind's procurement gates, including required SOC 2/DPA/SSO checks and the cost-based approval ladder. Use when an employee wants to buy or renew a SaaS tool, when reviewing a vendor proposal, or when checking renewals.

derived from Northwind dataset

Decides whether a customer is eligible for a refund and which approval path to follow, based on Northwind's current refund policy. Use when a customer requests a refund, plan downgrade with money back, or service credit, or when a CSM is drafting a response to a refund request. Always cites the policy version and required Salesforce template.

derived from Northwind dataset