Lumen Labs — discount ask was rejected at 38%, came back at 28%

Tom Reilly [Jan 19, 4:00 PM] Lumen Labs is asking for 38% off / 80 seats / 3-year prepay. Per matrix that's well above what I can do (max 23% at that seat count + 8% multi-year = 31%). Asking for the exception.

Maya Okafor [Jan 19, 5:30 PM] Rejected. 38% on 80 seats sets a bad precedent — we'd have to extend it down-market. Counter at 28% with ramp pricing (year 1 reduced seat count, year 2 full).

Tom Reilly [Jan 22, 11:48 AM] They came back at 28% / 80 seats / 3-year. Closed today.

Maya Okafor :tada: nice work. Documenting in pricing exceptions doc.