TechCorp discount escalation — 35% / 150 seats / 2-year

Tom Reilly [Mar 14, 11:30 AM] @Maya Okafor — TechCorp wants 35% off for 150 seats, 2-year prepay. Per the matrix that's above my AE authority (max 25% + 5% multi-year boost = 30%). They're displacing Zendesk and our champion Pat is sticking her neck out internally. Verbal close target is Friday.

Maya Okafor [Mar 14, 12:45 PM] What's the displacement evidence? If Pat can give us a written internal memo I'll fast-track.

Tom Reilly [Mar 14, 12:50 PM] Got it. Pat sent the email yesterday — Zendesk's been their incumbent for 4 years, churning over feature gaps in routing.

Maya Okafor [Mar 14, 1:18 PM] Approved. 35% / 150 / 2-year prepay. Conditions: must close by Mar 31 EOM and Pat agrees to a case study within 90 days of go-live. Document both in Salesforce DISC-EXC.

Tom Reilly :fire: thank you. Closing tonight.

Sarah Chen [Mar 14, 1:22 PM] @Tom can you also note any service-level commitments? I want to flag onboarding 150 seats inside 30 days requires CSM bandwidth — I'll need to allocate.